My philosophy has always been that our best product ideas come from our users. Those who know me have often heard me say that we take all customer feedback very seriously. We track all incoming suggestions, and I’m proud of the statistic that we’ve implemented 26% of recorded customer feedback in the past 18 months, and have scheduled an additional 17% of these items for future development.
But I still think we can do better.
We’ve embarked on a project called the FPinfomart Customer Idea Exchange. Its purpose is to create a community where FPinfomart users can share their suggestions for the product, both with each other, and with the FPinfomart development team. Users will be able to see the ideas that others have submitted and “vote” on those items that they think would be useful to the user population. This will allow us to better prioritize our development efforts and ensure that FPinfomart is optimally useful to the greatest number of people.
Other features of the Idea Exchange include the ability for me (as Product Manager) to add a status to each idea submitted – such as “reviewing;” “scheduled for development;” or “implemented” (when a suggestion is completed). I will also be able to indicate if an item will NOT be implemented, and if not, give a reason for this.
Users will be able to comment on each others’ suggestions, adding detail and additional ideas.
Access to the Idea Exchange will be by UserID and password, making it a secure community with entry restricted to authorized FPinfomart users. All current FPinfomart users are eligible to participate in the Idea Exchange, however you’ll need a separate User Name and Password to login (your existing FPinfomart userID won’t work). To request access to the Idea Exchange, please contact customer service at helpdesk@canwest.com. helpdesk@fpinfomart.ca
We look forward to watching our community grow!
The rules: the first person to enter the correct answer in this post’s comments will be declared the winner. Please follow the answer format below so that we know you’ve used FPinfomart to find your answer!
