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In response to user requests, we’ve now implemented an option in the Newsletter Publisher which allows you to “hide” Folders and Profiles normally associated with a newsletter, if they have no results for the current issue.

Previously, these “empty” Folders and Profiles always showed the Folder title, followed by a “no hits” message.  For some customers, this was the preferred display as they wanted to explicitly show their recipients that there were no results for a particular folder.  However, others told us that they felt hiding the titles would make a cleaner-looking end product.

Since the consensus on this issue appeared to be split, we decided to leave the decision up you you.  There is now an option in the “Format Options” screen allowing you select whether to hide the titles of empty folders or profiles, or to show all folder titles with a “no hits” message for those without content in an issue.

To implement the new “hide” behaviour for any existing Newsletter templates, go to your Newsletter Publisher page, and click Edit next to the newsletter you wish to change. Click “next” until you get to the “Format Options” screen. The last option is Empty Folders.   To hide empty folders, select “I don’t want empty folders to be included.” Click through the remaining options (using the “next” button) until you get to the end, and hit “Save.”

Click Edit next to the newsletter template you wish to change.

There are now two options if any of your Newsletter's folders or profiles have no hits.

Note that if you choose the “hide empty folders” option and there are no results in ANY folders, the newsletter will simply say “No results from any folders today.”