Intelligence you can count on

Our customer service department is on a mission… to help you improve the results of your Personal Profiles!  You may hear from one of our intrepid representatives over the coming weeks, offering assistance in getting better, more targeted, accurate, and relevant results in your Profiles.

However, there are three common mistakes users make when setting up Personal Profiles.  We’ve recently implemented automatic checking for any Profiles set up with the following problems:

Have you seen one of these error messages in your Personal Profile Results Summary? Click EDIT next to the Profile title to rectify the problem.

A Personal Profile without a title

This isn’t a major problem and won’t actually affect search results.  But if you’re monitoring several topics and have multiple Personal Profiles, the title offers you some insight into what type of results to expect under that header.  And, Profiles arrange themselves on the Results Summary page in alphabetical order by title.

Pro Tip:  Want your Profiles in an order that’s NOT alphabetical?  Place a number representing the desired sort order in front of the title.  Numbers sort before letters, so you could have a Profile Summary that looks like this:

1. Zucchini
2. Tomatoes
3. Apples
4. Canteloupe
5. Kiwi

A Personal Profile without search terms

Some users don’t realize that the title of a Profile isn’t actually the box in which to enter search terms.  So we do occasionally see Profiles set up with a title, but all search terms are left blank.  No search terms means no results!  For help with selecting and formatting keywords for Personal Profiles, please see our help document.

A Personal Profile without sources to search

Even if you’ve  titled your Profile and carefully selected keywords to monitor, it is possible to accidentally select “none” to both the News and Blog sections of the source selection screen.  Our last auto-check is for any Profiles that have been set up to monitor no sources.  You’ll want to click “Edit” next to the Profile title and ensure you’re monitoring at least one source.

If you’d like advice on setting up or modifying your Profiles, you don’t have to wait for us to contact you – our Customer Service team offers great advice and is reachable by e-mail, or at 1-800-661-7678.  Or, as they say, “teach a man to fish” – let our Training team show you tips and tricks that will have you creating expert Personal Profiles in no time!