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Archive for the ‘General’ Category

Meltwater News being sued by AP, Canadian publishers

Posted by fpinfomart on February 16, 2012

There was a lot of chatter yesterday about copyright after The Associated Press, one of the largest news organizations in the world, announced that it was suing Meltwater News for copyright infringement.

In a press release distributed on Feb. 14, AP alleges that Meltwater “styles itself as a modern-day electronic clipping service with a guarantee of ‘no copyright fees.’”

In the words of Tom Curley, president and CEO of The Associated Press, “[Meltwater] has a significant negative impact on the ability of AP to continue providing the high-quality news reports on which the public relies.”

In its press release, AP goes on to claim that “Meltwater is not a typical news aggregator,” most notably because “Meltwater is a closed system sold only to subscribers for a fee, and not a means of expanding public access.”

The Associated Press’ filing came the same day as ruling from the United Kingdom Copyright Tribunal. The tribunal said Meltwater’s users must still pay license fees to the U.K.’s main news publishers.

The Copyright Tribunal decision follows a recent U.K. Court of Appeal ruling. The Court of Appeal ruling held that “the receipt and use by an end-user of Meltwater News will constitute an infringement of the copyright of the Publishers in either or both the headlines or the articles on their websites.”

Here in Canada, a group of Canada’s biggest news publishers including Postmedia Network Inc. (which owns FPinfomart), The Globe and Mail Inc., Toronto Star Newspapers Ltd., Sun Media Corp. and Le Devoir Inc. initiated a lawsuit against Meltwater in June of last year, alleging copyright infringement and breach of the terms of use of the websites.

In the statement of claim, Postmedia contends that Meltwater does not have a license to use Postmedia content in its service and is, therefore, not entitled to use content from such newspapers as the Vancouver Sun, Calgary Herald or National Post in its service. None of the allegations have been proven in court.

For more on this story, please see:

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More Americans Using Social Media and Technology in Emergencies

Posted by Jennifer Stein on February 6, 2012

I recently became aware of a 2011 American Red Cross study which examined respondents’ attitudes toward social media and emergency assistance.

The study showed that Americans are relying more and more on social media, mobile technology and online news outlets to learn about ongoing disasters, seek help and share information about their well-being after emergencies.

Some of the key findings included:

  • Followed by television and local radio, the internet is the third most popular way for people to gather emergency information with 18 percent of both the general and the online population specifically using Facebook for that purpose;
  • Nearly a fourth (24 percent) of the general population and a third (31 percent) of the online population would use social media to let loved ones know they are safe;
  • Four of five (80 percent) of the general and 69 percent of the online populations surveyed believe that national emergency response organizations should regularly monitor social media sites in order to respond promptly;
  • For those who would post a request for help through social media, 39 percent of those polled online and 35 of those polled via telephone said they would expect help to arrive in less than one hour.

While we often focus on social media as a component of customer service, competitive intelligence, and dissemination of information, it is interesting to note that it is becoming such a pervasive avenue for communication that expectations for emergency assistance have come to incorporate social media.

This survey consulted American respondents, but I would expect that the implications for Canada are quite similar.

via More Americans Using Social Media and Technology in Emergencies (or view a nice slide-show style summaryof the survey results [PDF]).

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How Can I Organize My RSS Feeds So They’re More Manageable?

Posted by Jennifer Stein on January 23, 2012

I’ve mentioned in previous posts that I’m an avid RSS user, and that I use Google Reader to manage and consume all my incoming content.  I like using an RSS reader to centralize my reading, for a variety of reasons, including:

  • I know I won’t miss any new posts from sites/blogs I feel are important
  • It keeps content out of my e-mail inbox
  • It is a “one stop shop” for all my information
  • The posts don’t expire or get hidden “below the fold”
  • It’s easy to gauge how much new content is waiting to be read
  • [Specifically for Google Reader] My reading progress is stored “in the cloud” and therefore switching between devices is seamless
  • I can read in any order I choose – reverse chronological; by topic; or by specific feed
To me, all these and many other advantages make an RSS reader (whichever one you select) an ideal way to consume the deluge of new content that gets created every day.  That being said, however, if you follow a LOT of feeds, even the best reader may feel overwhelming.

 

A recent article from Lifehacker offers some tips on taming the potentially overwhelming nature of a tool that could let you add a huge number of information feeds, in response to a reader question:

Dear Lifehacker,
I subscribe to a lot of newsfeeds, which makes me feel like I’m on top of everything on the internet—except now I’m feeling overwhelmed with all the folders and hundreds of feeds and constant flood of posts in my newsreader. I still want access to all the news and information, but what can I do to better organize it so I stay sane?

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Interest in Pinterest

Posted by Jennifer Stein on January 13, 2012

As some of you may have noticed from my Tweets this week, I’ve been investigating the utility and functionality of Pinterest.  Pinterest is rising in popularity as a new, unique social network.

Pinterest at its core is a relatively simple concept – it’s a place to store groups of images, on “Pin boards” – each of which has a theme, which you may specify.  Each image is selected from a Website, and is linked back to the original source.  Common use-cases I’d seen before jumping in centered around collecting things to “inspire,” “motivate,” or “interest” you.  The pitch appeared to reside more at an emotional or artistic level, which doesn’t typically sell me on a platform.

As I began asking others how they were using Pinterest, and as I began to use it myself, though, I discovered a few interesting ways in which it may be used.  So far I’m enjoying what I’ve found.

Pinterest for personal use

Overall, I’m finding that a better way to look at using Pinterest for personal reasons is a place to store ideas or “found items” that you’d like to come back to at another time.  A visual bookmarking solution, of sorts.  Pins I’ve collected so far fall into categories like “good ideas” – like tips and tricks; “stuff I want to read later” – things I’ve found online that might take more than a few minutes to read (or watch) but that I don’t want to forget to revisit; and recipes.  LOTS of recipes.

Another area where Pinterest shows potential is as a shopping aid, whether you’re researching a product category, or you come across a particular item that you might find useful in future.  I’ve pinned a couple of items that I liked but didn’t necessarily need to purchase right now.  I suppose the trick now is to remember to consult this board once in awhile to determine if these items have become useful!

I read a post by one blogger who is determined to cut down on impulse-buys online, and to that end is using the “Pin it” button in place of the “Purchase” button to mark items she likes.

Pinterest for business

One of the angles I was interested in uncovering in my research is how (and if) Pinterest could be relevant for business.

Some of the tips I came across in my reading included the suggestion of not using Pinterest to advertise your OWN products – instead it should be considered a platform on which to spotlight your brand’s values, or your company’s expertise – using related content.  Create boards to mirror the interests of your industry, and your customers.  Reinforce the image of your brand as the expert in very specific or niche areas by creating pin boards and displaying content uniquely relevant to that area.

Like many other social networks, Pinterest can also be used to boost consumer engagement.  Another interesting way to use Pinterest for business is to study what your company’s FOLLOWERS are pinning, to better understand their interests and therefore position your products and services accordingly.

There is no shortage of lists of brands doing a good job with these strategies on Pinterest.

Finally…

I’m well into my exploration of this social platform.  So far, I agree that Pinterest is a tool to curate relvant content for your audience.  When used personally, your audience is YOURSELF – and your followers are secondary.  You’re collecting content that’s relevant and interesting to YOU – and if others agree, that’s great for them but doesn’t affect you at all.   For business, your followers become the primary audience, and therefore the definition of relevant depends on the brand message you’re trying to convey.

How are you using Pinterest?  Let us know in the comments, or on Twitter!

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A year in review – what changed on FPinfomart in 2011

Posted by Jennifer Stein on January 4, 2012

Happy New Year!  Hope you had a chance for a little R&R over the holiday season.  As we begin 2012, I just wanted to take a moment to round up the significant changes we’ve made to FPinfomart over the past year.  We try to keep you updated as we roll these out in increments, but reviewing the list in one spot is a good way to ensure you’re using all the features and functions we added in 2011.  I’ve added links for more information where applicable.

Questions about any of these?  Want training?  Contact our helpdesk, or check out our training schedule (new classes being added soon).

We’ve got a lot  more planned for 2012 – follow us here, on Twitter, on Facebook, on LinkedIn, or on YouTube.

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Happy Holidays to all our readers!

Posted by Jennifer Stein on December 23, 2011

A snowy sceneJust a quick post to wish all our customers a healthy and happy holiday season, and a great new year.  It’s always a pleasure to work with such a wide variety of users, from so many industries and an endless list of job descriptions.

Posting will be light between now and the new year.  We hope you’re taking some time off too!

We wish you all the best in 2012.

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FPinfomart Customer Service Holiday Schedule 2011

Posted by Jennifer Stein on December 16, 2011

Because several of the year-end statutory holidays fall on weekends this year, our office will be closed on some lieu days.  We wanted to give you advance notice so that you may plan accordingly.

Please note that our customer service, sales, and training departments will be closed on:

  • Monday, December 26, 2011closed for holidays sign
  • Tuesday, December 27th, 2011 (in lieu of Sunday December 25)
  • Friday, December 30th, 2011
  • Monday, January 2, 2011 (in lieu of Sunday, January 1st)

Regular office hours will resume on Tuesday, January 3rd, 2012.

Wishing you, your colleagues, and your families a happy holiday season and a prosperous New Year!

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Monitoring TOPICS: keyword lists are SO yesterday

Posted by Jennifer Stein on November 21, 2011

Few sentences in the field of media monitoring fill me with more dread than this one:  “Here is the list of keywords we want to monitor.”

It’s usually followed by a copied-and pasted list, or an attached Word document containing an unstructured or bulleted stream of terms, in no particular order (or worse, sorted alphabetically).

I’ve learned a LOT of things about a lot of industries in the many years I’ve worked in this business.  I know what shale gas and fracking are (no, I’m not swearing at you!)  I know that monitoring Canadian air transportation news requires the exclusion of mentions of the “Air Canada Centre.”  I can help you monitor for just about any topic you can describe to me.

But that’s the key – media monitoring is about TOPICS, not keywords.  And you need to be able to describe the purpose and intent of a topic.

Of course, keywords are a part of that.  Any topic will have keywords as the basis for monitoring.  But within your keyword list, some things belong together.  They may be related concepts, whose mentions all belong under the same topic heading.  And for other keywords, not every mention may be relevant.  There might be qualifiers – only show me mentions of this word when this other word is also present.  Or exclude mentions of this keyword if they’re in the same story as another word.

Setting up your media monitoring topics requires a bit of reverse-engineering.  What is the intended final product of your monitoring?  Is it a daily media brief, distributed to a group of users in your company?  Is it an analytical report, comparing coverage of issues (topics), or over time?  The structure of this end product will help you decide on your topics.

Only after you’ve decided on the topics you wish to monitor is it time to start thinking about keywords.  You could brainstorm a big list of words and phrases, and then sort them by the topics you’d already decided to monitor.  Or you could look at each of these topic lists and come up with keywords and phrases that would generate relevant hits on each one.  You’ll likely do a little bit of both.  You’ll also likely find that some of your keywords belong to more than one topic – and that’s ok.  And, furthermore, it’s very possible that some of your topics even have sub-topics – i.e. it may take more than one type of search to fully define an issue.

If you’ve already got a keyword list in your possession, don’t panic – it can start as a jumping-off point to your transition to monitoring topics.  The illustration below shows a keyword list transformed into a topics list.  You can also use our topic monitoring worksheet [Word document] as a resource to help you organize your thoughts.  The sample here is filled in for a fictional client, to give you an idea of how you might use this worksheet.

A keyword list transformed into a Topic list

A keyword list transformed into a Topic list

You’ll notice that in some cases, our topics are simple list of keywords.   In other cases, the topics share the starting point of mentions of “recycling” and add additional qualifiers.  This allows our results to filter naturally into specific sets of results.  Within FPinfomart, each of these topics would translate to a Personal Profile.

Need help turning your keyword list into a topic list?  Are your Personal Profiles to broad, or too narrow?  Do you have several Profiles searching individual keywords that could be combined into topics?  Our customer service team can help!

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Have you seen these error messages? New Personal Profile auto-checks

Posted by Jennifer Stein on November 18, 2011

Our customer service department is on a mission… to help you improve the results of your Personal Profiles!  You may hear from one of our intrepid representatives over the coming weeks, offering assistance in getting better, more targeted, accurate, and relevant results in your Profiles.

However, there are three common mistakes users make when setting up Personal Profiles.  We’ve recently implemented automatic checking for any Profiles set up with the following problems:

Personal Profile error messages

Have you seen one of these error messages in your Personal Profile Results Summary? Click EDIT next to the Profile title to rectify the problem.

A Personal Profile without a title

This isn’t a major problem and won’t actually affect search results.  But if you’re monitoring several topics and have multiple Personal Profiles, the title offers you some insight into what type of results to expect under that header.  And, Profiles arrange themselves on the Results Summary page in alphabetical order by title.

Pro Tip:  Want your Profiles in an order that’s NOT alphabetical?  Place a number representing the desired sort order in front of the title.  Numbers sort before letters, so you could have a Profile Summary that looks like this:

  1. Zucchini
  2. Tomatoes
  3. Apples
  4. Canteloupe
  5. Kiwi

A Personal Profile without search terms

Some users don’t realize that the title of a Profile isn’t actually the box in which to enter search terms.  So we do occasionally see Profiles set up with a title, but all search terms are left blank.  No search terms means no results!  For help with selecting and formatting keywords for Personal Profiles, please see our help document.

A Personal Profile without sources to search

Even if you’ve  titled your Profile and carefully selected keywords to monitor, it is possible to accidentally select “none” to both the News and Blog sections of the source selection screen.  Our last auto-check is for any Profiles that have been set up to monitor no sources.  You’ll want to click “Edit” next to the Profile title and ensure you’re monitoring at least one source.

If you’d like advice on setting up or modifying your Profiles, you don’t have to wait for us to contact you – our Customer Service team offers great advice and is reachable by e-mail, or at 1-800-661-7678.  Or, as they say, “teach a man to fish” – let our Training team show you tips and tricks that will have you creating expert Personal Profiles in no time!

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Shortcut Shocker: 90 Percent of People Don’t Know How to Use CTRL+F

Posted by Jennifer Stein on October 19, 2011

A recent article on The Atlantic cited a study by Google Anthropologist Dan Russell which showed that 90% of users don’t know how to use the Ctrl-F function.

If you’re one of those 90%, you may not know that the keyboard shortcut Ctrl-F, in almost any Web browser (and, incidentally, most other applications including Word & Excel), brings your cursor to a small search box which allows you to type in a word or phrase – and if that word or phrase appears in the web page you’re currently viewing, it will be highlighted on your screen.  You can usually use buttons provided beside the “find in page” search box to move forward and backward to the next or previous mention of your searched word or phrase.

“90 percent of the US Internet population does not know that. This is on a sample size of thousands,” Russell said. “I do these field studies and I can’t tell you how many hours I’ve sat in somebody’s house as they’ve read through a long document trying to find the result they’re looking for. At the end I’ll say to them, ‘Let me show one little trick here,’ and very often people will say, ‘I can’t believe I’ve been wasting my life!’” [Via The Atlantic]

Like many of the other sites that cited this story (and another (Mozilla) who contributed similar evidence to this discussion), I was genuinely astounded by this statistic.  As a heavy web content consumer, it would be next-to-impossible to get through a day without using Ctrl-F.  If I’m seeking a specific piece of information on a text-heavy website, I can’t even begin to imagine the amount of time it would take to locate it if I had to scan manually through all of the content.

Although Ctrl-F is an everyday shortcut for me, perhaps there are other “obvious” browsing tools that may not be so obvious to everyone.  Have you had an “aha” moment about a simple tool you know have adopted into regular use?  Have you had to teach someone (a colleague? Relative?) about Ctrl-F or something similar?  I’d be curious to hear your experiences – hit the comments!

Control-F functionality screenshot

Ctrl-F functionality in Firefox. Most browsers work the same way with slight differences in location of the "Find in Page" box.

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