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Posts Tagged ‘spotlight’

FPinfomart Heartbeat Online Open House Dates

Posted by Jennifer Stein on May 13, 2011

Open House SignThose of you in attendance at our Breakfast Series the past two weeks heard me announce the dates for our upcoming online  Open House sessions.  We’ll be conducting a full product tour of the FPinfomart Heartbeat social media monitoring suite via WebEx, followed by ample time for Q&A.

If you haven’t had the opportunity to see this exciting product in-depth, or you’d like a refresher, I invite you to join us at the online session more convenient to your schedule.  Please click the Register link below for the date you prefer.  (Both sessions will cover the same content).

FPinfomart Heartbeat Online Open House

  • Tuesday, May 17th, 2011, 2:00 p.m. – 3:00 p.m. ET – [REGISTER]
  • Friday, May 27th, 2011, 11:30 a.m. – 12:30 p.m. ET – [REGISTER]

FPinfomart Heartbeat logo

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Back To Basics: Session 5 – Broadcast Monitoring on FPinfomart.ca

Posted by Jennifer Stein on April 14, 2011

back to basics

The fifth entry in our Back to Basics series is on the topic of Broadcast Monitoring on FPinfomart.  We monitor 82 Canadian TV channels and 50 Canadian radio stations, with the ability to retrieve broadcast content online within 30 minutes of air time.  This presentation focuses on what’s available and some details about our service.

Broadcast Monitoring on FPinfomart.ca [PDF]

Posted in Back to Basics | Tagged: , , , | Comments Off

Staying Up-to-Date with FPinfomart E-mails: Choosing the right e-mail option

Posted by Jennifer Stein on April 11, 2011

FPinfomart offers several outbound e-mail options to send your news results directly to your (or someone else’s) e-mail inbox.  There are similarities and differences between them, and each has potential use-cases, depending on your information needs.  Here we provide a comparison of the various types of FPinfomart e-mails to help you decide when and if to use each one.

E-mail An Article (Multiple Document Selection/Document Tools)

If you discover content on FPinfomart that you’d like to send to a colleague, the quickest way to do so is using the “E-mail” function, which is available both in the Multiple Document Selection bar, or in the Document Tools menu within a full text article display.

Email in Multiple Document Selection

Check the items you wish to e-mail, and then click the Email button in the Multiple Document Selection bar.

doc tools email

Alternatively, read the full text first, then click E-mail in the Document Tools menu to send from the same screen.

Suggested uses for E-mail an article

  • Fulfill a reference request for a single article or articles matching specific criteria.
  • Send an article to yourself for forwarding or later review.
  • Quickly and easily send an interesting article you’ve discovered to a colleague.

Morning E-mail

The FPinfomart Morning e-mail is sent each weekday (M-F) at approximately 6:30 a.m. ET and provides a snapshot of the results of your Personal Profiles at the time the e-mail is sent.  It is important to note that e-mail is best considered to be an overview of the day’s news so far and not a complete list of all content for the day for several reasons:

  • Content arrives in our database continually.  Between the time the e-mail is sent (approx 6:30 a.m.) and when you arrive at work, additional stories may have matched your Profiles.
  • The e-mail contains a story count for each Profile, but the e-mail itself contains only the first 4 hits from each Profile.  You must visit the site to read all content.

Suggested uses for Morning E-mail

  • A reminder to yourself to visit FPinfomart to view your full results
  • An early-day “heads up” to gauge the flavour of the news stories for the day (so far)
  • A quick check in on the volume of content matching your Profiles from the major dailies and morning news.

Alerts

Subscribe to Alerts to receive up-to-the-minute notification of any new content on specific topics.  Alerts are available for Personal Profiles, Managed Profiles, Current Events, Industry News, and Folders.  You can subscribe to a separate Alert for each individual type Profile or Folder.  Manage your Alerts from within the Profile/Folder itself, or from the Alerts page (located from the Settings menu).  Alerts are sent approximately every 30 minutes, 24 hours per day, 7 days per week.  An Alert is generated ONLY if new content matching your search criteria is added to the database during that Alert period.  You can have the full text of articles sent via Alerts, or you can subscribe to Summary Alerts which send a list of citations instead.

Suggested uses for Alerts

  • Be notified a.s.a.p. for “hot topics” that require immediate attention or response
  • Send ALL content for a Profile to your e-mail inbox, 24/7
  • Subscribe to Alerts for Shared Folders to be notified when a colleague saves an article to the Folder

Newsletters

Our Newsletter Publisher (part of the Intranet Toolkit) is primarily a tool to allow you to disseminate content you locate on FPinfomart to a specified group of colleagues, who may or may not have their own FPinfomart userID’s.

Although there are several settings within the Newsletter template to allow you to customize the format of your e-mailed Newsletter, the two major options relevant to this discussion are whether to create a “manual” newsletter (you must click “send” to push it out), or an automated newsletter (which is sent without any intervention from you on a pre-selected schedule).

Suggested uses for Newsletters

  • Send content via e-mail to colleagues (or a single colleague) in a tidy, easy-to-read format.  You can use the Newsletter for delivery even for a single-use reference request, if you like its format.
  • Curate content into your Folders and send out a manual newsletter – or, if you have well-honed Personal Profiles (or Managed Profiles) automate your news clippings task with the Automated Newsletter.
  • Replace the Personal Profiles Morning e-mail with a scheduled newsletter sent only to yourself.  This allows you to receive your “daily alert” later in the morning (pick 9 or 10 a.m. delivery for best results) and therefore incorporate more of the current days news, PLUS all news from the previous day which arrived AFTER the previous issue was sent.

Questions about our e-mail options?  Please contact our customer service team, who can help you select the best delivery method for your needs.  Or, consider joining us at one of our upcoming classroom training sessions to learn more.

Posted in Tips | Tagged: , , , | Comments Off

Back To Basics: Session 4 – Working With FPinfomart’s Archives

Posted by Jennifer Stein on February 10, 2011

The fourth entry in our Back to Basics series is on the topic of FPinfomart’s Archives.  While the presentation provides some instruction on searching the Simple, Advanced, and Expert interfaces for Archives, it also provides some interesting usage cases for Archives, as well as tips, tricks, and practice exercises.

If you enjoy the flexing your Archive searching muscles, you may wish to browse our weekly Scavenger Hunt.  New challenges are posted every Friday.

Working with FPinfomart’s Archives [PDF]

back to basics

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Back To Basics: Session 3 – Managed Profiles

Posted by Jennifer Stein on January 13, 2011

back to basicsThe third entry in our Back to Basics series focuses on a premium subscription product called Managed Profiles.  Managed Profiles are an enterprise-wide managed monitoring solution.  If you’re looking for a better way to manage a complex set of search criteria and easily disseminate the results to a wide audience in your organization, Managed Profiles may be the solution you’re seeking.

Managed Profiles on FPinfomart [PDF]

Posted in Back to Basics | Tagged: , , | Comments Off

Video Tutorial: Using the Automated Newsletter Publisher

Posted by Jennifer Stein on January 11, 2011

The Automated Newsletter Publisher functionality was released shortly before the holidays.  Our newest video tutorial demonstrates how to set up an Automated Newsletter.  I recommend watching the video even if you are a “manual” newsletter user, as the setup interface has changed slightly.

Other Newsletter Publisher resources:

Back To Basics: Session 2 – Newsletter PublisherBack To Basics: Session 2 – Newsletter Publisher

Posted in Tips | Tagged: , , , , | Comments Off

Use Case: Radio Monitoring + Alerts

Posted by Jennifer Stein on January 6, 2011

I’m an avid CBC Radio One listener.  Yesterday, as I was driving to the office, I heard a promo for a segment relevant to my work scheduled for broadcast this coming Saturday afternoon.  However, I know already I won’t be near a radio on Saturday afternoon.

Of course, I know I can retrieve the broadcast after the fact using the FPinfomart radio monitoring service.  But I’m worried I’ll forget to do so.  I need a way to remind myself to download the segment on Monday.

A great solution is to create a Personal Profile, making sure to insert keywords that are guaranteed to be in the show I’m trying to catch (and, if possible, less likely to be used in other programs).  I’ll limit my source selection to a single source – CBC Radio One in Toronto (where it will be broadcast).  And then, the most important step in this use case:  I’ll set up an Alert so that I’ll receive an e-mail as soon as the segment has been added to FPinfomart (typically within 30 minutes of broadcast).

The Alerts link on a Profile

Click the "Alerts" link next to the Profile name to turn Alerts on for this Profile.

When I’m back at the office on Monday, my FPinfomart Alert will not only remind me to login and download the broadcast segment, a link directly to the clip will be provided right in the e-mail!

TIP:  When setting up this type of Alert, make sure to choose “Summary Format.”  Since radio clips are transactionally charged on many subscription plans, choosing to include full text radio clips in an e-mail Alert may incur costs.

Alert Settings screen

Choose the "Summary Format" option to receive only Peeks (citations) in your e-mail Alerts. Each item will include a link directly to the clip transcript, but will avoid incurring any charges for false hits, as Peeks are always free.

Posted in Broadcast, Tips | Tagged: , , , | Comments Off

Back To Basics: Session 2 – Newsletter Publisher

Posted by Jennifer Stein on December 21, 2010

back to basicsThe second entry in our Back to Basics series is on the topic of FPinfomart’s Newsletter Publisher – focusing specifically on the new functionality released recently. If you’re not familiar with the Newsletter Publisher, or are curious about the new functionality, take a look at the PDF of this training session.

Introducing the Automated Newsletter Publisher [PDF]

Posted in Back to Basics | Tagged: , , , , | 1 Comment »

Slides From our Recent Radio Monitoring Open House

Posted by Jennifer Stein on December 6, 2010

radio towerThanks to all of you who attended our recent Radio Monitoring Open House sessions.  We had some great questions, and I believe it was informative for all participants.

Although our open house included live demo portions, I’ve inserted screenshots where possible into the slides I used during the presentation.  I’ve also embeded a couple of relevant video tutorials from our YouTube channel where appropriate.  I’m pleased to offer these slides for you to view at your convenience [Powerpoint slideshow].

You may also want to check out these previous blog posts, both of which include an embedded video tutorial.

If you weren’t able to attend our open house sessions, you’ll be able to find most of the information we covered by checking out these slides and the video tutorials cited here.

Posted in Broadcast, Training | Tagged: , , , | Comments Off

Radio Monitoring Open House – Join Us!

Posted by Jennifer Stein on November 17, 2010

Are you a Radio Monitoring subscriber looking for tips and tricks on getting better results?  Or do you not yet subscribe but are curious what FPinfomart’s Radio Monitoring service looks like?

Please join us for one of two LIVE Radio Monitoring Open House sessions I’ll be hosting virtually via WebEx.  There is no cost to attend, however registration is required.  Please see the dates below for a link to register for the session of your choice.  Bring your questions!

Open House SignOpen House Agenda:

  • Radio Monitoring Service demonstration
  • Tips & Tricks overview
  • Open Question period

Open House Dates:

Thursday, November 25th, 10:30 – 11:30 a.m. (ET) [register for this session] Registration now closed.

Wednesday, December 1st, 3:30 – 4:30 p.m. (ET) [register for this session] Registration now closed.

Neither of these dates work for you?  Want a customized session?  Please contact us – we’d be happy to set up a training session for you.

Posted in Broadcast, Training | Tagged: , , , | 2 Comments »

 
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